Our AC is 20 years old but still working however, with our luck it will die in August when it’s 98 degrees! So we are being proactive and taking care of it now. Our sales rep Shuan met with us on Tuesday to discuss product options & benefits. We decided to go with us 17 seer. Two days later, Adrian & Brian arrived on time for our scheduled appointment. Both were friendly and answered any questions I had. We are having an additional duct put in our family room. When they asked where I wanted it, I replied above the couch. Instead of them just putting it where I said I wanted it; they explained to me that if I was to put it on the opposite side of the room the A/C would blow air directly towards the couch. They were respectful of our house and even took the time to move our bed and area rugs so they wouldn’t get dirty. Both are professional and have 39 years of experience between the two of them. This meant a lot to us considering it is a costly home improvement. We received a home energy rebate from Duke by just doing a 3 minute survey. Also, ACE Air-conditioning gave our first maintenance appointment for free. Shaun stopped by our house on his way home from work to make sure everything went well. Abigail took our payment by phone. Overall a great experience. We highly recommend ACE Conditioning!
